Refund & Return Policy

30-Day Return Policy
We offer a 30-day return policy, giving you 30 days from the date of receiving your item to request a return.

Eligibility for Returns
To be eligible for a return, your item must be:

• In the same condition that you received it
• Unworn or unused, with tags
• In its original packaging
• Accompanied by the receipt or proof of purchase

Restocking Fees
We do not charge restocking fees on returns, ensuring our prices stay competitive while covering necessary shipping costs.

How to Start a Return
To initiate a return, contact us at contact@starlightgiftshaven.com. If your return is accepted, we will send you a return shipping label along with instructions on how to proceed. Please note: Items sent back without prior return authorization will not be accepted.

Damages & Issues
Please inspect your order upon receipt. If your item is defective, damaged, or if you receive the wrong item, reach out to us immediately at contact@starlightgiftshaven.com so that we can resolve the issue promptly.

Exceptions & Non-Returnable Items
Certain items are non-returnable, including:

• Perishable goods (e.g., food, flowers, or plants)
• Custom products (e.g., special orders or personalized items)
• Personal care items (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases

Note: Sale items and gift cards are also non-returnable.

Exchanges
For exchanges, the fastest option is to return your item and then make a new purchase after the return is approved.

Refund Process
Once we’ve received and inspected your return, we’ll notify you regarding the status of your refund. If approved, the refund will be processed automatically to your original payment method within 7 days. Please remember that it may take additional time for your bank or credit card company to process and post the refund.

Contact Us for Any Questions
We are here to help! For any return or refund inquiries, reach out to us at contact@starlightgiftshaven.com.